Shipping Policy

Iziby, operated by Eximso International Pvt Ltd, helps customers purchase products from India and arrange international delivery.

Customers can use Iziby in two ways:

• Shop Yourself: Purchase products from Indian websites and use the Iziby India address for forwarding.
• Let Iziby Shop For You: Share a product link, image, or product details and Iziby will purchase the product on the customer's behalf, where available.

This Shipping Policy explains our shipping process, delivery estimates, charges, customs responsibilities, and delivery conditions.

Iziby ships to selected countries worldwide, subject to:

• Destination-country regulations.
• Product eligibility.
• Availability of shipping services.
• Customs restrictions.
• Shipping partner coverage.
• The size, weight, and nature of the shipment.

Shipping availability will be confirmed before the order is processed. Iziby does not guarantee delivery to every country, territory, postcode, or remote location.

For the "Let Iziby Shop For You" service, Iziby purchases the product from the Indian seller after receiving the customer's confirmation and payment, where applicable. For the "Shop Yourself" service, the customer sends the purchased product to the Iziby India address.

After receiving the product, Iziby may check:

• Product quantity.
• Outer packaging.
• Visible damage.
• Product description.
• Shipment weight and dimensions.
• Whether the product is eligible for international shipping.

Iziby may contact the customer if there is a difference between the order details and the received product.

Where requested and feasible, multiple products may be consolidated into one shipment. Iziby may:

• Combine eligible packages.
• Repack products for international transportation.
• Remove unnecessary outer packaging.
• Use protective packaging.
• Separate products that cannot be shipped together.

Additional packaging, handling, or consolidation charges may apply if disclosed in the quotation.

After payment confirmation, document preparation, packaging, and shipping arrangements, the shipment will be handed over to the selected shipping partner. Tracking details will be shared with the customer when available.

Shipping charges depend on factors including:

• Destination country and postcode.
• Actual weight.
• Volumetric weight.
• Package dimensions.
• Product category.
• Shipping method.
• Customs or handling requirements.
• Additional packaging or consolidation requirements.

The final shipping quotation will be shared with the customer before dispatch. Unless expressly stated otherwise, the quotation may not include:

• Import duties.
• Import taxes.
• Customs clearance charges in the destination country.
• Storage charges.
• Remote-area charges.
• Return-to-origin charges.
• Additional inspection or government charges.
• Special handling charges.

Any additional charges will be communicated to the customer where reasonably possible.

Delivery estimates depend on the destination, shipping method, customs clearance, weather, and other circumstances. Estimated delivery time will be communicated in the shipping quotation or order confirmation.

Delivery estimates are not guaranteed and may be affected by:

• Customs inspections.
• Incorrect or incomplete address details.
• Public holidays.
• Weather conditions.
• Transport disruptions.
• Flight or vessel delays.
• Shipping partner delays.
• Import restrictions.
• Non-payment of customs duties or taxes.

The delivery period generally begins after the shipment has been dispatched, not when the initial enquiry is submitted.

Customs duties and import taxes, if applicable, are payable by the customer. The customer is responsible for paying any charges imposed by the destination country, including:

• Customs duties.
• Import taxes.
• VAT or GST.
• Customs clearance charges.
• Brokerage charges.
• Storage charges.
• Inspection charges.
• Other destination-country government or carrier charges.

Iziby does not guarantee that a shipment will be free from customs duties or taxes. Customers are responsible for checking whether the product can legally be imported into their country.

If customs duties or taxes are not paid, the shipment may be delayed, held, returned, abandoned, or disposed of by the relevant authority or shipping partner. Any resulting charges may be payable by the customer.

The customer must provide accurate information and documents required for customs clearance. These may include:

• Full name.
• Complete delivery address.
• Phone number.
• Email address.
• Identification documents, where required.
• Import permits or licences, where applicable.
• Any other information requested by customs or the shipping partner.

Failure to provide the required information may cause delays or additional charges.

Iziby may refuse to purchase, receive, consolidate, or ship products that are prohibited, restricted, unsafe, or not accepted by the selected shipping partner. Examples may include:

• Dangerous goods.
• Flammable materials.
• Explosives.
• Weapons and weapon parts.
• Illegal drugs and controlled substances.
• Certain medicines.
• Batteries or battery-powered products.
• Liquids, perfumes, and aerosols.
• Perishable food items.
• Plants, seeds, and animal products.
• Currency and valuable documents.
• Products prohibited under Indian export rules or destination-country import rules.

This list is not exhaustive. The customer is responsible for confirming that the product is legally permitted for import into the destination country.

Customers must provide complete and accurate delivery details, including:

• Recipient name.
• House or building number.
• Street or area.
• City.
• State or province.
• Postal code.
• Country.
• Active phone number.
• Email address, where required.

Iziby is not responsible for delivery failure caused by incorrect, incomplete, or outdated information provided by the customer. Additional charges may apply for:

• Address correction.
• Re-delivery.
• Storage.
• Return to origin.
• Re-dispatch.

Tracking information will be shared when provided by the shipping partner. Tracking updates may not appear immediately after dispatch. Some destinations may have limited tracking information.

Iziby is not responsible for delays in tracking updates caused by the shipping partner, customs authorities, or other third parties.

The shipping partner may make one or more delivery attempts according to its own procedures. The customer must:

• Be available to receive the shipment.
• Respond to delivery communications.
• Pay applicable customs duties and taxes.
• Arrange collection if required.
• Provide additional information requested by the carrier.

If the customer is unavailable or does not respond, the shipment may be returned, stored, or disposed of according to the carrier's terms. Any resulting charges may be payable by the customer.

If a shipment is delayed, Iziby will assist the customer in contacting or coordinating with the shipping partner where reasonably possible. Delays may occur due to:

• Customs clearance.
• Weather.
• Transport disruptions.
• Incorrect documentation.
• Incomplete address details.
• Non-payment of duties or taxes.
• Government restrictions.
• Carrier operational issues.
• Events beyond Iziby's reasonable control.

A delay does not automatically qualify the customer for a refund or compensation.

Customers must notify Iziby as soon as possible if a shipment is lost, damaged, or delivered with visible damage. The customer may be required to provide:

• Photographs of the package.
• Photographs of the damaged product.
• Unboxing video, where available.
• Shipping label details.
• Delivery confirmation.
• Other information required for investigation.

Iziby will coordinate with the shipping partner where applicable. Any refund, replacement, or compensation will depend on:

• The shipping partner's investigation.
• Applicable shipping terms.
• Available insurance or carrier compensation.
• The terms of the order.
• Applicable law.

Customers should not discard the original packaging until the claim has been resolved.

Shipping insurance is not automatically included unless expressly stated in the quotation or order confirmation. If insurance is available and selected, coverage will be subject to the insurer's or shipping partner's terms, exclusions, and claim procedures.

Certain products may not be eligible for insurance.

A shipment may be returned to India or to the sender due to:

• Incorrect address.
• Recipient unavailability.
• Non-payment of customs duties or taxes.
• Import restrictions.
• Refusal by the recipient.
• Prohibited or restricted products.
• Failure to provide customs documents.
• Carrier or customs requirements.

Return shipping, storage, customs, handling, and re-dispatch charges may apply. Such charges may be deducted from any eligible refund or requested from the customer before re-dispatch.

Shipping cancellation and refund requests are governed by the Iziby Refund & Cancellation Policy. In general:

• Shipping charges may be refundable before shipping processing begins, subject to the order terms.
• Shipping charges may become non-refundable after booking, packaging, dispatch, or other processing has started.
• Product purchase costs, handling charges, packaging charges, customs charges, and carrier charges may be deducted where applicable.
• Customs duties and import taxes paid in the destination country are generally the customer's responsibility and may not be refundable by Iziby.

Customers should contact Iziby immediately if they wish to cancel or change an order.

Requests to change the destination address, shipping method, product details, or delivery instructions must be made as early as possible. Changes may not be possible after dispatch. Additional charges may apply for:

• Address changes.
• Shipping method changes.
• Repacking.
• Re-dispatch.
• Storage.
• Return to origin.
• Customs documentation changes.

Iziby is not responsible for failure or delay caused by circumstances beyond its reasonable control, including:

• Natural disasters.
• War.
• Civil unrest.
• Government restrictions.
• Customs action.
• Strikes.
• Epidemics or pandemics.
• Severe weather.
• Transport interruptions.
• Carrier system failures.
• Changes in export or import regulations.

We will make reasonable efforts to communicate material delays and assist customers where possible.

Eximso International Pvt Ltd reserves the right to update this Shipping Policy from time to time. The updated policy will be published on this page with the revised effective date.

For shipping, tracking, customs, or delivery-related enquiries, please contact us using the details below.